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We can act as a primary or secondary keyholder to customers in both the commercial and residential sectors, and offer a rapid mobile response in the event that their intruder alarm is activated.
On receipt of an intruder alarm activation, our Central Operations Centre will task a liveried response vehicle to your premises to investigate. A full check of the site will be conducted and should the alarm be verified as false, our Response Officer will reset your alarm system and re-secure the premises. Should the alarm activation be a genuine break-in, our team will initiate a series of pre-agreed escalation procedures such as contacting emergency customer keyholders, notifying the Police and arranging a boarding up crew to re-secure the building.
Your keys are stored in accordance with BSIA best practice guidelines, which includes a coded numerical security seal on the keys, an individually sealed key pouch, and instructions that no reference to the site name or address. All of our patrol vehicles are fitted with dual-locking safes in order to offer the maximum possible levels of security for the keys that we are entrusted with.
Our network of vehicle bases includes depots in Tamworth & Birmingham, which allows us to provide a local keyholding service to customers in the West Midlands that minimises response times should an alarm activate. At all times, our response network is supported by our 24/7 Operations Centre in Tamworth .